Refunds

Lots of time and effort are put into each item that are made at Store Ninety Two who endeavor to ensure every item is in perfect condition and personalised correctly from the information given by the customer before the shipping process. Therefore no refunds are offered on these items however a suitable replacement will be provided. 

Refunds will not be given because you have changed your mind.

 

Faulty Items

If in the unlikely event an item you receive from us is faulty please contact us with 3 days of receiving your order with proof of the fault and a replacement will be sent once we receive the original one back. 

 

Shipping 

Each item is sewn or personalised by hand so please allow 21 working days for your items to arrive. we always aim to get them to you sooner however this is not always possible so please be aware of the time scale before ordering as rush orders cant always be accepted.